Siebel Open UI Features

SIEBEL OPEN UI

With the oracle fusion coming into picture Siebelites all over the world has almost predicted the

 end of SIEBEL CRM, but with latest innovations packs for Siebel will surely make everyone rethink

 on the very thought.

User Interface has been the most disappointing feature of Siebel Application. It is not flexible, intuitive, 

user friendly or cool. In addition to that we are stuck only with IE for High Interactivity (HI) applications. 

It would seem that Siebel is unaware of all the development that is happening on the web with respect to

 web apps and user interface. However it is going to change soon.

So what’s the buzz around on open UI these days? Here is a gist as to how Oracle is innovating Siebel 

which surely does signifies that Oracle is not going to take it focus away from Siebel in recent time.

 For us it’s time to showcase the same to customers the new eye catching, smart, interactive ,pioneering

, refined technology that customer has been looking in Siebel, which surely will bait them to get 

upgraded to new versions which Siebel calls as IP(innovation pack) 8.1.1.9 and 8.2.2.2.

Why we Need flexibility of using Siebel on any device / platform?

Features of Open UI:

1)      Browser Variety:

With Open UI comes the promise that we can bathe in Siebel data in variety of browsers of 

our choice like Firefox, chrome, Internet Explorer on Mobiles and TABLETS u name it. 

Following is an example of a call center application opened on Chrome.

2. Open Framework:

The main consideration is the open UI framework itself. Siebel has been using the active X 

High interactivity framework since last 12 years of its life. Open UI however utilizes java script,

 mostly comprises of jQuery and HTML.

3. User Experience:

Siebel Open UI is very similar to any existing Siebel UI as far as the concept of list, form and 

explorer applets are concerned. On the other hand, some areas such as the product configurato

r have been totally redesigned.

The user experience is highly improved with web based UI which is smart, efficient with modern look and 

feel. Siebel Open UI will allow use of external JS Frameworks such as jQuery to provide intuitive

 features such as search suggestion, auto form completion and cool looking tool tips that users always

 wanted.

Some More Interesting Features:

Site Map Filter :

Just type in a search term and the site map entries will be filtered on the fly

Browser Feature Support

Siebel Open UI supports most (if not all) of the browser’s native capabilities such aszoom

, print or save to file. However, Quick Print is still the better option to produce printable output.

LOV Auto Complete

Now there is true auto complete for static pick lists. For example you can type ‘pp’ in 

theSales Stage field of an Opportunity and the dropdown box will present ‘Approved’ as a matching value.

        

Tabs or Tree?

Navigate to Tools – User Preferences – Behavior and set your preferred layout and theme. 

Administrators can also provide custom themes.

Advantages:

1)      Simple process for deployment

2)      True web based deployment

3)      Simple client side patching

4)      Highly optimized usability and productivity

5)      Open next generation browser client for desktop and mobile.

6)      Open UI can co-exist with other UI options (HI, SI) on the same server

Challenges:

1)      With the new jQuery based framework, there will be an initial skill gap for most Siebel developers. 

So we need to prepare for extra training and literature for Siebel development team in that area.

2)      With this open architecture comes a great deal of responsibility and a high need for discipline.

3)      OpenUI and HI UI can’t run in the same OM. Maybe not a big issue but if there are non-standard 

UI templates that OpenUI may not be able to render then those will not be accessible to the user.

4)      Now that it will be available across platforms, across browsers how will that complexity of options 

be tested and supported – as there is an almost constant stream of browsers upgrades.

Where we can get it?

Siebel included the open UI in IP 8.1.1.9 23016 and 8.2.2.2 23016. The patch set is available for

 download on oracle support. To be morespecificACR 801 enables Siebel Open UI (also includes the

 Siebel Mobile Applications based on Open UI)

Oracle Support has compiled a 23 page Best Practices Document with a great level of detail regarding

 deployment and migration considerations. You can find the document on My Oracle Support with the

 document ID 1499842.1.

Summary:

·             Multiple Options – CRM Anywhere Anytime

·            Open UI Transforms Siebel deployments into a truly “Open” Platform – Use Any Browser/Device

·            Prebuilt & configurable: Powerful features across desktop clients and mobile devices – 

OOTB Features

·           Extend Siebel browser client: minimal development and full transparency – Flexibility &

 Easy Maintenance

·           Proven business logic, with a complete product vision – Future Proof Vision

·          With Siebel Open UI, we can possibly see the Industry leading business processes and data mode

l of Siebel being  complemented by an equally rich UI that provides a great user experience across the

 most popular devices.